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Digitising Accountability in India: The Ombudsman's Constitutional Promise in the Age of CPGRAMS and AI-Driven Governance

Identification

Clé publique

radar:r-f8055cbf3fdf1344bdaa48df174e3ec4

Auteurs

Manan Pankajkumar Bhatt · Vikash Kumar Upadhyay

Année déclarée

2026

Langue déclarée

en

Type source

article

Première détection

2026-11-14T02:48:41.752817+00:00

Dernière observation des métadonnées

2026-11-14T02:48:41.752817+00:00

Dernière vérification HTTP

Non effectuée

Institutions déclarées par la source

Nirma University

Pays d’affiliation déclarés

IN

Résumé documentaire — langue originale

Corruption is an old problem which requires sustained solutions and developing tools to address it. In India corruption thwarts the nation's progress, halting governance. Kautilya was writing about it in the Arthashastra. Mughal and colonial administrations struggled with it, and independent India has piled on plenty more since: the Jeep affair, Bofors, the 2G spectrum case, Coalgate. When Parliament finally answered in 2013, it did so with the Lokpal and Lokayuktas Act, creating the Lokpal at the Union level and Lokayuktas in the States. More than ten years later, an obvious question has gone strangely unasked. Does the Ombudsman model actually deliver on that promise in India, or does it just gesture toward it? At the same time, e-governance has quietly changed how citizens deal with government. Centralised Public Grievance Redress and Monitoring System or CPGRAMS, now increasingly helped along by Artificial Intelligence (AI) in triaging complaints, has altered grievance redressal in practice, though it grew up almost entirely apart from Ombudsman oversight. This paper looks closely at where the Indian Ombudsman falls short. This paper reflects that digitalisation of accountability will help integrate e-governance with Ombudsman oversight and will fulfil constitutional standards of Articles 14, 19 and 21 of the Constitution of India. This paper has also studied the ombudsman models of Sweden, Finland, the United Kingdom, South Korea and Singapore, comparing them to identify a better structure.

Identifiants

OPENALEX

https://openalex.org/W7204233463

DOI

10.63108/ijlmh.12753

Repères documentaires

Famille documentaire

article

Types déclarés par les sources

article

Les mentions d’entités ne constituent pas une preuve de reconnaissance juridique. La juridiction étudiée est distincte du pays d’affiliation des auteurs.

Sources

OpenAlex · Document 1

• Document · https://doi.org/10.63108/ijlmh.12753

Statut documentaire

Pertinence à examiner

Bibliothèque

Cette identité n’est pas encore intégrée à la Bibliothèque juridique.