Emotional Work: A Psychological View
Identification
- Public canonical key
- doi:10.25911/5d7a2bc439906
- Authors
- Strazdins, Lyndall
- Reported year
- 2000
- Reported language
- en
- Source type
- Thesis (PhD)
- First detected
- 2026-11-09T19:08:54.902855+00:00
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- 2026-11-09T19:08:54.902855+00:00
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Documentary abstract — original language
At work and in the family, people do emotional work to meet other people's emotional needs, improve their wellbeing, and maintain social harmony. Emotional work is unique and skilled work - it involves handling emotions and social relationships and its product is the change of feeling in others. ¶ The thesis extends the work of Erickson and Wharton (1993, 1997) and England (1992, England & Farkas, 1986) by adding a psychological perspective. Emotional work is defined in terms of behaviours. Three dimensions, companionship, help and regulation, distinguish whether positive or negative emotions in other people are the target of emotional work. Companionship builds positive emotions, whereas help and regulation repairs and regulates negative emotions. ¶ Two studies, the Public Service Study (n=448) and the Health Care Study (n=261), sample different work and family role contexts (spouse, parent, kinkeeper and friendship, manager, workmate and service roles). The Integrative Emotional Work (IEW) Inventory was developed to assess emotional work in these roles. ¶ ...
Identifiers
- DOI
- 10.25911/5d7a2bc439906
- HANDLE
- 1885/48200
- OAI
- oai:openresearch-repository.anu.edu.au:1885/48200
Documentary context
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- Thesis
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- Thesis (PhD)
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- DOI · https://doi.org/10.25911/5d7a2bc439906
- Handle · https://hdl.handle.net/1885/48200
- Document · https://openresearch-repository.anu.edu.au/bitstreams/d25d472d-57e4-462c-be2d-63665acf8631/download
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Cite this reference
Strazdins, Lyndall. Emotional Work: A Psychological View. 2000. https://doi.org/10.25911/5d7a2bc439906
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- APA
- Strazdins, Lyndall. (2000). Emotional Work: A Psychological View. https://doi.org/10.25911/5d7a2bc439906
- Chicago
- Strazdins, Lyndall. Emotional Work: A Psychological View. 2000. https://doi.org/10.25911/5d7a2bc439906
- ISO 690
- Strazdins, Lyndall. Emotional Work: A Psychological View. 2000. https://doi.org/10.25911/5d7a2bc439906
UDTR Global Rights of Nature Legal Library. Emotional Work: A Psychological View. Documentary record: https://www.declarationuniverselledesdroitsdelarbre.org/global-rights-of-nature-radar/reference/r-9cd5cc3fe18cb80f5ddfacbed8203e3e/ · Last HTTP verification: not performed
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Version 8ab3e6742b11682d · udtr-reference-1.1.2
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- Repository_ANU · source · 2026-11-09T19:08:54.902855+00:00
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- Repository_ANU · source · 2026-11-09T19:08:54.902855+00:00
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- Repository_ANU · source · 2026-11-09T19:08:54.902855+00:00
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- Repository_ANU · source · 2026-11-09T19:08:54.902855+00:00
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- Repository_ANU · source · 2026-11-09T19:08:54.902855+00:00
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94a481b9ae2f03b1 · 2026-11-09T19:08:54.902855+00:00
b6ad6e194e910b51 · 2026-11-09T19:08:54.902855+00:00
90a2185bf51017ad · 2026-11-09T19:08:54.902855+00:00
8ab3e6742b11682d · 2026-11-09T19:08:54.902855+00:00
Research dossiers and documentary relations
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Bibliographic / original publication source · https://doi.org/10.25911/5d7a2bc439906
Bibliographic / original publication source · https://hdl.handle.net/1885/48200
Institutional bibliographic repository · https://openresearch-repository.anu.edu.au/bitstreams/d25d472d-57e4-462c-be2d-63665acf8631/download
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